The government launched a major administrative transformation program called Action Publique 2022.
Its objective is to examine in depth the missions carried out by public services.
This approach has 3 objectives:
- Improve the quality of services for users, in particular by strengthening the relationship of trust between users and administrations.
- Public servants should be offered a modernized work environment, by fully involving them in defining and monitoring change.
- From the taxpayers' perspective, track the reduction of public spending, hoping for 3 percentage points less of GDP by 2022.
It is therefore in the context of digital transformation that we are moving forward with the development of new collaborative practices, the increase and use of artificial intelligence, the evolution of user expectations towards greater proximity, the optimization of big data usage, etc., that public services will have no choice but to embrace this transition to meet expectations.
By making the digital transformation of administrations a priority, the objective of "digitalizing 100% of public services" should be achieved by 2022.
