Océane Consulting Data Management, Digital Services Company (ESN) integrator and Pure Player editor for Dematerialization and Digitalization, provides standard Technical Support missions and customized Managed Technical Support (MTS) missions remotely and on-site. Its centralized technical platform enables it to guarantee expertise, flexibility, responsiveness and organizational agility in this type of intervention. The Wabtec project is one of its flagship references in this field. Overview with Mathieu Seyeux, J2EE Engineer (JAVA 2 Enterprise Edition), and Xavier Capitaine, Project Manager.
How long have you been working at Océane Consulting Data Management and what is your position within the company? What are your expertise areas and preferred domains?
Mathieu Seyeux - I joined Océane Consulting Data Management in August 2013 where I hold the position of J2EE Engineer. As Team Leader and ECM (Enterprise Content Management) / DMS (Document Management System) Expert, I specialize in JAVA technologies, Nuxeo solutions for DMS and Bonitasoft for BPM (Business Process Management) aspects.
What are the main challenges your clients face and what types of missions and projects do you work on?
MS - We often face challenges related to a considerable volume of data at our clients, which makes document search complex and difficult. Generally, clients are not familiar with Nuxeo and its ecosystem (elasticsearch, postgresql…). We therefore stand by their side to advise them on the architecture to implement and support them during installation phases as well as on possible customizations, implementation and training. We start our intervention at the consulting and analysis stage through to installation at our clients' premises.
Do you see yourself as an evangelist in your profession and in your expertise?
MS - This term does not seem appropriate to me. I am here to propose the most suitable and efficient solutions to our clients and support them in implementing best practices.
How do you manage technology watch?
MS - Out of interest and for my position, I naturally follow the developments of partner solutions we offer such as Nuxeo as well as JAVA innovations.
What do you like about Océane Consulting Data Management? How do you explain the tenure of some employees?
MS - Conviviality plays a major role; we work in a startup atmosphere, which creates connections and a climate conducive to well-being. The diversity of projects and technologies used is undeniably interesting and highly motivating, not to mention the training offered, the openness and commitment of Management. Everyone works together and each person's proposals and suggestions are heard.
How did Nuxeo become a central tool for an industrial group the size of Wabtec?
MS - Wabtec is a renowned and recognized global supplier of equipment and technical services for freight rail, passenger transit and other industrial segments. We have reinforced and adapted the Nuxeo solution by prioritizing an agile organization and project management. It is collaborative teamwork within our technical platform that enabled this success. Nuxeo is currently deployed across all sites (France, Italy, Czech Republic, Germany…), in dozens of Wabtec factories worldwide and across all departments (quality, field services…) because we were able to demonstrate its added value.
By implementing this solution, we were able to bypass Microsoft, a major global publisher. A significant challenge that we successfully met thanks to targeted expertise and in-depth knowledge of the most efficient solutions, particularly those we offer such as Nuxeo or Bonitasoft. This is how the project took on an international dimension.
Why is the Wabtec project flagship and significant at Océane Consulting Data Management?
MS - Its international dimension is a key element. It also covers all aspects of Technical Support and clearly demonstrates our competencies in this area. From on-site Technical Support at the beginning for six months to build trust. From remote Technical Support with a full-time equivalent for three years. And from customized on-demand Managed Technical Support (MTS) that mobilizes three to five full-time equivalents per year. We therefore successfully cover all specificities of this type of intervention. Behind the term "managed," there are the notions of guidance and proximity support that we particularly value and that we implement with Wabtec to respond to strong demand for consulting and customization.
From a technical perspective, this project includes corrective maintenance, evolutive maintenance and also integration of the Nuxeo solution with other tools in Wabtec's Information System (sharepoint, supplier portal, mobile application…).
What were the main challenges in setting up and implementing such a project? What made the difference and why is the client satisfied with your work?
MS - These are technical and organizational challenges that require significant support in terms of project management and roadmap definition and prioritization. The strength of our centralized technical platform, our expertise, our knowledge of cutting-edge technologies, our responsiveness, our flexibility and our capacity to manage peak loads undoubtedly make the difference and contribute to our client's satisfaction.
« PROVIDING THE CLIENT WITH A FLEXIBLE ORGANIZATION ADAPTED TO THEIR IMMEDIATE NEEDS »
The perspective of Xavier Capitaine, Project Manager at Océane Consulting Data Management who is leading the MTS (Managed Technical Support) mission for Wabtec.
« With Wabtec, we are on an on-demand MTS (Managed Technical Support) project. In terms of organization, the client has ordered a package of days that can be consumed as needed and which is managed by a team on our platform. This is therefore not standard Technical Support with the consultant on-site at the client. The team is on our platform, which offers the possibility of calling upon our Technical Management and brings flexibility and agility since we can reactively evolve the team according to the client's needs and requests. This is the full strength of our centralized technical platform and this is what differentiates us and adds value to this type of project.
Wabtec is the most important project in the DMS division at Océane Consulting Data Management with a minimum of four resources, including two full-time. Additional people can be added to the team depending on needs for the ergonomics aspect or to handle specific tickets. Since there are constantly new requirements, this project is somewhat of a laboratory that allows us to explore the full potential of Nuxeo and have background knowledge for projects to be conducted with other clients. This project includes corrective and preventive maintenance as well as evolutive maintenance to constantly respond to new needs and develop the tool with new modules.
The main documentary uses at Wabtec are quality documentation, project documentation, FMI (Field Modification Instruction) documentation and Finance documentation. The spectrum is therefore broad. The migration to the new Webui interface is underway. We also ensure interfacing with a supplier portal, which we are currently developing to enable quote request management.
One of the major challenges of this project is to organize ourselves at the technical platform level to respond to on-demand requests. And also to guide and support the client who has many new needs and wants them addressed quickly. To do this, we jointly establish the key elements of expectations and then prioritize the topics to address them one after another.
Given these parameters, we adopted an agile organization to be able to respond to two to three week sprints incorporating bug fixes and product improvements.
Every morning, we organize a 15-minute daily meeting with the team to answer the following questions: What did I do yesterday? What will I do today? What difficulties did I encounter? We rely on a tool called Redmine which makes it possible to track task progress and ensure ticket follow-up and planning.
It is Wabtec, our client, who owns the product backlog. The sprint backlog is defined jointly during meetings. A sprint corresponds to a version. We are in daily contact with the client by phone or Teams, we organize frequent demos or design workshops to showcase the progress of our achievements and work together with the client. »
